shoprealm Order & Shipping Policy

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Thank you for choosing shoprealm. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below are written so you know exactly what to expect at every stage, from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally processed that same day. Orders received after 2:00 PM EST, or on a weekend, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are secured with specialized cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Applied automatically to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

shoprealm proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and the carrier's details.

If your tracking information has not updated, or if you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work quickly to dispatch orders, processing begins soon after an order is placed.

• If you need to correct your shipping address or change your order, please email us within 1 hour of placing it at support@shoprealm.cfd.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but the package has not arrived, or if any item arrives damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: shoprealm
• Customer Support Email: support@shoprealm.cfd
• Customer Support Phone: 15037937022
• Physical Business Address: 3952 LEGOE BAY RD, LUMMI ISLAND, WA 98262-8669, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST